Privacy Policy

    Last updated: January 2025

    Blocked Drains North London ("we", "us", or "our") operates the website www.blockeddrainsnorthlondon.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service.

    Information We Collect

    When you contact us or request a quote, we may collect:

    • Your name and contact details (phone number, email address)
    • Your address or postcode for service delivery
    • Details about your drainage issue
    • Payment information (processed securely through third-party providers)

    How We Use Your Information

    We use the information we collect to:

    • Provide and improve our drainage services
    • Respond to your enquiries and requests
    • Send you quotes and service confirmations
    • Process payments
    • Send occasional updates about our services (with your consent)

    Data Security

    We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmission.

    Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records may be kept for up to 6 years for legal and warranty purposes.

    Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing of your data
    • Request data portability

    Cookies

    Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookies through your browser settings.

    Third-Party Services

    We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., payment processors) under strict confidentiality agreements.

    Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

    Email: info@blockeddrainsnorthlondon.com
    Phone: 020 1234 5678
    Website: www.blockeddrainsnorthlondon.com